San Francisco-based GrubMarket, which offers enterprise artificial intelligence solutions for the U.S. food supply chain, has launched AI Chatbot. The food technology company said in a news release that the tool leverages AI to deliver personalized, relevant assistance tailored to the specific needs of a food industry business.
AI Chatbot also provides support and responses to questions on demand 24/7 and integrates into GrubMarket’s website. The company said the AI Chatbot helps reduce operational cost and improve the efficiency and effectiveness of support.
“AI Chatbot represents a major leap forward in how businesses within the food supply chain can interact with their customers and partners. As businesses continue to embrace digital transformation, there is a growing need for tools that can provide real-time, personalized support for customers, vendors, and employees,” GrubMarket CEO Mike Xu said in the release. “AI Chatbot is not just another chatbot; it is a revolutionary tool that empowers businesses to provide exceptional customer service through the intelligent application of AI and automation. By harnessing the power of AI, we can enable these businesses to offer a more responsive support experience that drives both customer satisfaction and business growth."
The company said the benefits of AI Chatbot include:
- Natural, conversational experience — AI Chatbot delivers a smooth, intuitive chat experience that adapts to a user's needs in real time. Each interaction is personalized, with AI learning and improving its responses based on the user's specific requests as well as the data provided by the business.
- Comprehensive data support for custom training — AI Chatbot uses data uploaded by the business — including PDFs, text files and even URLs — where the chatbot pulls content directly from webpages and then automatically refreshes it continually. GrubMarket said this ensures that the chatbot has access to the most relevant and up-to-date information.
- Latest AI models — AI Chatbot is built on the latest advancements in AI technologies, including ChatGPT, large language models, AI knowledge base search, natural language understanding, and retrieval-augmented generation. AI Chatbot dynamically generates contextually appropriate and specific responses based on the specific content provided about the company's operations, products and services.
- Effortless integration — GrubMarket said businesses can easily embed the chatbot into websites by installing a single line of code on their website or company intranet, requiring no development expertise.
- Secure and reliable — As a Microsoft Independent Software Vendor Partner, GrubMarket said it ensures the AI Chatbot has been built with advanced privacy and security features to protect all sensitive data.
- Cross-platform accessibility — AI Chatbot is accessible via both desktop and mobile devices.