“Welcome to our store. We need to be a great store because we have great customers. Your expectations are high, as they should be, and we need to meet your expectations everyday and every hour our store is open. It’s pretty easy to tell that we’re not your average grocery store. You can tell from our website or the minute you enter our store. We’re devoted to fresh produce, fresh products, and a fresh approach to the retail experience. We’re also devoted to customer feedback so we can improve if we don’t meet your expectations. So I’m going to do something that’s rarely done in this business. I’m going to share my email address so you can contact me if something’s not sitting right with you, if you have an idea, suggestion or even a compliment. Above all, please know that we’re not above it all; we appreciate all that you have done for us.”
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